The Americans with Disabilities Act (ADA) is arguably one of America’s most comprehensive pieces of civil rights legislation. Just like physical accommodations businesses make to support their clients the ADA applies to the virtual world as well. In other words, if your website and online tools are not ADA compliant, you risk a lawsuit as well as alienating your clients with accessibility needs.
According to The Department of Justice and accessibility advocacy organizations, business owners’ websites must comply with the Web Content Accessibility Guidelines (WCAG 2.0). Formal regulations from the DOJ are expected in 2018 , however this has not stopped the DOJ or plaintiff law firms from initiating litigation, and numerous courts in multiple states have applied ADA guidelines to websites even without formal regulations.